What the scope includes
The scope covers a workflow map, knowledge sources, integrations, test criteria and the human hand-off path. Depending on the task, we measure accuracy, processing time and the share of cases needing human input.
AI & Automation
AI & business automation
We help you identify which tasks are worth automating, then build workflows that connect tools and data and reduce manual work. We use AI where it serves the task, with quality testing and a clear hand-off path to your team.
When you need this
Start with a repetitive task whose inputs and outputs you can describe: receiving an enquiry, classifying a request, updating a record or sending a follow-up. We pilot on a defined scope before scaling.
What we offer
Chatbots & virtual assistants
Answering from approved sources, capturing and routing requests.
AI agents
Carrying out defined tasks through clear tools and permissions.
Voice agents
Voice experiences for reception or follow-up, subject to language and integration support.
Customer support automation
Classifying, routing and escalating enquiries to the right person.
Workflow automation
Connecting steps across tools and eliminating re-entry of data.
Lead capture & qualification
Collecting and classifying requests against agreed criteria.
Automated lead follow-up
Messages and reminders based on opportunity status.
Missed-call text-back
A follow-up flow linked to your phone and messaging system.
AI-assisted content
Helping your team draft content that a specialist reviews before publishing.
AI system integration
Connecting the solution to your data and tools with controlled access.
How we work with you
We review your needs and current setup, then agree on a clear scope, priorities and success metrics. We deliver in stages with review points, test everything before handover or launch, and follow up according to the agreed support plan.
Frequently asked questions
Will the assistant replace our support team?
We design its role around the task and route cases needing judgement or permissions to your team.
Does it work in Arabic?
We test Arabic and the required dialects on real examples before approving the pilot.
Are there running costs?
There may be usage fees for models, telephony and platforms; we explain them per solution and provider.
Find a task you can automate
Share your goal and current challenge, and we’ll agree on the right scope before preparing a proposal.